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Terms & Conditions
Owner of the website
The company ChezVera.com is registered in the RCS Strasbourg under the number 75357375700014 at the address 24, rue Moench, 67230 Westhouse, France.
Paragraph 1 – Price
The listed retail prices are inclusive taxis and other charges with the exception of shipping charges and customs duties. Prices are in EUR. The listed commercial terms refer only to sales on the website wwww.chezvera.com (website) www.chezvera.com reserves the right to change the prices at any time and without notice. In the case of an already registered order, the calculated amount is the price which applied at the time of realization. The products remain the property of the company Vera Walter Chezvera.com until the account is complete. Keep the bill for possible reclamations.
Paragraph 2 – Order and products
The commercial terms and conditions are listed on the website www.chezvera.com in French, German and English. www.chezvera.com has the right to cancel the contract if the customer has not fulfilled the previous terms, or in case of a dispute with the customer. Product description: Each listed item has a description included that contains technical parameters, such as weights and measurements, pictures and used materials. These descriptions are not guaranteed and the company assumes no responsibility for these data.
Paragraph 3 - Confirmation of the terms and conditions
The acceptance of terms and conditions needs to be confirmed by the client before completing the order. If not otherwise proven, the data recorded serve as proof of the transaction between chezvera.com and the client.
Paragraph 4 - Availability of goods
The listed items and prices are available within the means of the company chezvera.com, in case of unavailability of the ordered products, the client will be informed at the listed address within 14 days by mail, or e-mail. After the expiration of this time the client has the right of immediate repayment for the unavailable products.
Paragraph 5 – Purchase delivery
5.1 General Information
The products will be delivered to the delivery address specified by the customer during the ordering process. However, ChezVera.com reserves the right to split shipments. The delivery of the ordered items will be carried out by DHL within Germany and by Österreichische Post within Austria.
The customer is obliged to meet all duties necessary for the proper delivery. Thus, he/she is obliged to provide all information essential for the delivery (exact address, door number, etc.). Otherwise, ChezVera.com cannot be held responsible for any delay or non-delivery. In that case, the order will be returned to our registered office. The customer must subsequently fill in the contact form, which can be found under "Contact", so that we can discuss the next steps. Our company declines any responsibility for the uncollected orders.
The paper invoice is enclosed in the parcel and the electronic invoice can be found on our website www.chezvera.com under "My Account".
As soon as the parcel containing the ordered goods has been dispatched by us, the customer will receive a tracking number by email. (Please do not forget to check the spam folder.) Using the tracking number, the customer can easily track his/her parcel by clicking on the link provided in the email. The parcel will be sent to the delivery address that the customer has entered in his/her customer account.
5.3 Shipping Rates
The shipping service has fixed costs:
For all EU countries
1 - 4 piece = €5,60
5–30 pieces = €6,76
Free delivery for all orders over €50.
For non-EU countries (within Europe)
1-2 piece = €6.80
3–4 pieces = €8,40
5–30 pieces = €10,50
+ Free delivery for all orders over €50.
For further information on shipping rates to other destinations, please contact our customer service. The telephone number can be found under "Contact".
Some items may be charged as two or more pieces due to their weight.
5.4 Preparation of Orders and Delivery Time
All orders will be processed and dispatched within 2 working days.
Orders received after 12:00 on Fridays will be processed and dispatched as of the following Monday. If your order is received at a weekend, it will not be processed and dispatched until the next working day (except public holidays).
The delivery time is usually around 5 days and starts when the delivery is dispatched. ChezVera.com cannot be held liable if the delivery time is exceeded, unless the delivery takes longer than 15 days from the order.
If the delivery time specified in the following points is exceeded by more than 15 days, the customer may cancel his/her order.
5.5 Delivery to Germany with GLS
All deliveries to Germany are carried out by the service provider GLS.
The delivery time is usually 1 to 3 working days from the dispatch of the order.
The paid order will be delivered against signature to the delivery address provided by the customer.
5.6 Delivery to Austria by post
All deliveries to Austria are carried out by the service provider La Post.
The delivery time is frequently 3 to 6 working days from the dispatch of the order.
The parcel containing the ordered and paid products will be dropped into the customer's mailbox (at the address given by him/her).
If the parcel is too big for the mailbox, it must be handed over to the addressee in person. Alternatively, it will be delivered to neighbours (or to a third party, an authorised person, etc.) or to a parcel shop / post office.
If the parcel cannot be delivered for the reasons mentioned above (insufficient size of the mailbox and/or absence of the addressee), the addressee will receive a message. This will enable him/her to collect the parcel within 14 days from the parcel shop (or the post office) indicated in the message.
The message enclosed serves as proof of meeting the delivery time.
After this period, the parcel will be returned to the sender. Our company will refund the price of the order. The shipping and return costs will be passed on to the customer by deducting them from the price of the order.
5.7 Maximum Delivery Time
The above deadlines are the delivery times usually observed. We undertake to deliver the orders:
- To France: within a maximum of 21 days after receipt of payment.
- To Europe: within a maximum of 30 days after receipt of payment.
- To the rest of the world: within a maximum of 60 days after receipt of payment.
If the delivery time is exceeded by more than 7 days (except in cases of force majeure) and within 60 days from the same date, the customer may:
► Inform us of the delay either by email or via the contact form on our website. In this case, ChezVera.com will contact the delivery service provider concerned to carry out a review. This process will take no longer than 30 days. If the parcel is still not found, the customer will be refunded his/her order.
► Cancel the order and request a refund. This must be sent to ChezVera.com in the form of a registered letter with acknowledgement of receipt in accordance with the provisions of Article L 114-1 of the Consumer Code. This may also be done by means of another durable medium (e.g. by email) as an alternative to the registered letter.
5.8 Delivery Problems
In case of any problems with the order (e.g. a damaged or opened parcel), the customer is obliged to contact the provider and our company ChezVera.com (via the contact form on our website) within 48 hours after receiving the order. Depending on the cases defined in point 5.7, the customer may request either an exchange or a refund.
The delivery costs cannot be refunded if the customer has provided an incorrect or incomplete address. This also applies to the situation when the customer has not picked up his/her parcel.
5.9 Non-Conformity of the Products
We undertake to refund or exchange the products that are defective or do not correspond to the customer's order. In that case, the customer must fill in the contact form on our website www.chezvera.com. In the contact form, the reason for the return of the order shall be described/justified in detail. Depending on the customer's preference, ChezVera.com will exchange or refund the products. The request must be made within 8 working days after the delivery. Claims made outside this period will not be accepted. The products must be returned to us complete (with all accessories and instructions), intact, in their original condition and in their original packaging.
Paragraph 6 - Payment
It is possible to pay per credit card (VISA, Mastercard, etc.) or via bank transfer to the ChezVera.com company. According to the regulations of the Law of 13.3.2000 on Electronic Signatures, listing the credit card number and the confirmation of the order serves as a proof of the purchase. All of the provided credit card information is transmitted to the encryption system and since our company is working with PayPal that ensures absolute safety to our customers so that the customer's listed data are not available for possible misuse.
Paragraph 7 - Product return for reclamation
If the customer wants to return the purchased items, see paragraph 5, the paid amount will be sent back by check (only French citizens) to the customer"s listed address. If the payment proceeded through the gateway via PayPal, the same amount will be sent back through the same payment gateway back to the customer"s account. If you paid via bank transfer, please include your account information - IBAN and BIC (SWIFT), in the reclamation form. The repayment period takes 14 days after receiving the returned goods.
Paragraph 8- Warranty period
Within 7 days, the customer may return the items without stating any reason. The customer covers the costs of the return shipping. The paid amount including shipping will be paid back.
Address for returning orders: Vera Walter, 24 rue Moech, 67230 Westhouse France.
The returned goods must be undamaged, unopened and complete, otherwise, we can not accept your reclamation.
Paragraph 9 - Customer service
For any further questions, please contact us by email on our Customer Service firstname.lastname@example.org or by phone: 0033608171521, Mon-Fri 9 a.m. - 5 p.m.
Paragraph 10 - Website ownership
The listed texts, photos, logos and comments on the website chezvera.com are owned by the company Vera Walter chezvera.com. Copies, even partial copies, are not allowed without the owner"s consent.
Paragraph 11 - Responsibility
The products offered are manufactured according to European standards and the usage of each product is given on the website. Company ChezVera.com is not responsible for any other utilization of the product than given on the website. The photo documentation is illustrative only if you want more product information, please contact the customer service. In case that the goods are bought for further resale, chezvera.com distances itself from indirect situations such as loss of profit, competitiveness, etc.
Paragraph 12 - Warranty
For further questions regarding the service during or after the warranty period, do not hesitate to contact our customer service. Please keep the original purchase receipt. The warranty does not cover inappropriate handling, or incorrect machine washing if cleaning manually is specified in the product description.
Paragraph 13 - Dispute
The sales contract is subject to French legislation. The terms and conditions and the sales contract are listed in French. In case of a dispute with a business person, the main court is based in Westhouse. Only French courts are competent to resolve these disputes.
Paragraph 14 - General statements
The www.chezvera.com site is committed to using your e-mail and personal addresses only for the sole use of the commercial relationship with its customers. In accordance with the French law "Informatique et libertés" (Law of January 6, 1978 amended) you have a right of opposition (art. 38) of access (art. 39, 41,42), rectification (art. 40) and deletion of data concerning you. You can exercise this right by sending us a message through the "Contact" section.