Terms & Conditions

WEBSITE OWNER

ChezVera.com
1, rue des Soeurs
67400 Illkirch-Graffenstaden
FRANCE
SIRET: 75357375700022

PRICE DISPLAY

Prices are displayed including VAT throughout the entire website. It is hereby specified that these terms and conditions exclusively govern sales made through the website www.chezvera.com, hereinafter referred to as the “Website”. These conditions apply to the exclusion of all other terms, in particular those proposed in shops, markets, trade fairs, or exhibitions.

ARTICLE 1 – PRICES

Product prices are indicated in euros, inclusive of all taxes, but excluding shipping costs.
All orders, regardless of origin, must be paid in euros.
www.chezvera.com reserves the right to change its prices at any time; however, products will be invoiced on the basis of the rate in effect at the time the order is registered.
Products remain the property of ChezVera.com until full payment has been received.
Please keep your invoice. It will be required in the event of a claim.

ARTICLE 2 – ORDERS AND PRODUCTS

Online: www.chezvera.com
Contractual information is presented in French. www.chezvera.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to payment of a previous order.

Two types of product information are provided: written details describing technical features, and visual information represented by a photo of the product. Photos on the website aim to present the products as accurately as possible. However, they are not contractually binding, and www.chezvera.com cannot be held responsible for them.

ARTICLE 3 – VALIDATION

By placing an order, you declare that you have read and accepted these terms and conditions of sale. Order validation therefore implies acceptance of these terms. Unless proven otherwise, the data recorded by www.chezvera.com constitutes proof of all transactions between www.chezvera.com and its customers.

ARTICLE 4 – AVAILABILITY

Our product offers and prices are valid while stocks last. In the exceptional case of a product being unavailable more than fifteen days after an order has been placed, you will be notified by e-mail or post. You may then cancel your order and, if your bank account has already been charged, you will receive an immediate refund.

ARTICLE 5 – DELIVERY

5.1 General

Products are delivered to the delivery address you provided during the order process. www.chezvera.com reserves the right to split shipments. For deliveries within France, shipments are made via La Poste (Colissimo) or GLS France.

The customer must take all necessary measures to ensure successful delivery, including providing all essential information (exact address, door code, etc.). Failing this, ChezVera.com cannot be held responsible for delays or failed delivery. In such cases, products will be returned to the company’s warehouse, and the customer must contact Customer Service to arrange collection. ChezVera.com accepts no responsibility for any delay in product recovery.

When an order is shipped, ChezVera.com includes an original paper invoice (including shipping costs) in the parcel. It is also available online in the “My Account” section.

5.2 Shipment

Once the order has been dispatched, the buyer will receive an e-mail with a tracking number (please also check your spam folder). The parcel can be tracked using the link provided. Products are shipped to the delivery address specified by the buyer in their customer account.

5.3 Shipping Fees

Shipping fees are fixed as follows:

For EU countries
1–30 pieces = €6.76
Free delivery for orders over €50.

For non-EU countries (within Europe)
Please contact us in advance.

For all other destinations
Please contact our Customer Service via the “Contact” section.

Some items may be counted as two or more units depending on their weight.

5.4 Preparation and Delivery Time

Orders are prepared and dispatched within 48 hours, Monday to Friday.
Orders placed after 12:00 p.m. on Friday will be shipped from the following Monday. Orders placed on Saturday or Sunday will also be shipped from Monday (excluding public holidays).

From the time of dispatch, average delivery is five days. ChezVera.com cannot be held liable if this period is exceeded, provided delivery occurs within fifteen days of ordering.

If delivery deadlines are exceeded by more than fifteen days (see Article 5.6), you may cancel your order.

5.5 Delivery by Colissimo or GLS

All orders within France are delivered by La Poste – Colissimo or GLS France.
Average delivery is one to three business days from dispatch.

The parcel will be delivered to the specified delivery address. If the mailbox is too small, the parcel may be delivered to the recipient, an authorised person, a household member, or a neighbour. If delivery is not possible, a notice will be left, allowing the parcel to be collected at the post office within fourteen days.

After this period, the parcel will be returned to the sender. Customer Service will refund the order amount, minus shipping and return costs.

No delivery complaint can be accepted if the parcel is shown as delivered in the carrier’s system.

5.6 Maximum Delivery Time

We undertake to deliver orders:

to France: within 21 days of payment receipt,
to Europe: within 30 days of payment receipt,
to the rest of the world: within 60 days of payment receipt.

If delivery is delayed by more than seven days beyond the maximum deadline (except in cases of force majeure), and within 60 days of that date, the customer may:
► notify the delay by e-mail via the contact form. ChezVera.com will then contact the carrier to initiate an investigation (max. 30 days). If the parcel is not located, the customer will be refunded;
► cancel the order and request a refund, by sending a registered letter with acknowledgment of receipt or another durable medium (e.g. e-mail).

5.7 Delivery Problems

Any issue (damaged or opened parcel, etc.) must be reported to the carrier and www.chezvera.com within 48 hours of receipt. Depending on the case (see 5.6), you may be eligible for an exchange or refund.

If the delivery address provided is incorrect or incomplete, or if the order is not collected after a delivery notice, shipping costs cannot be refunded.

5.8 Product Conformity

We agree to refund or exchange any products that are defective or do not match your order. Please notify us in writing and return the product(s). www.chezvera.com will then exchange or refund, at your choice. Claims must be made within eight business days of delivery. Claims outside this period cannot be accepted. Products must be returned unopened, complete, and in their original packaging. Returns sent “collect on delivery” will not be accepted.

ARTICLE 6 – PAYMENT AND INVOICE

Payment is made in full by credit card (Visa, MasterCard, or other) or by bank transfer to the French (EU) account of ChezVera.com.

Under the law of 13 March 2000 on electronic signatures, the online transmission of your card number and final order confirmation serve as proof of the entire order and the amounts due. Data is encrypted (SSL protocol) and never transmitted in plain text.

ChezVera.com has adopted an environmentally friendly approach and no longer provides paper invoices with deliveries. You can download your invoice from your account. If you require a printed invoice, please indicate this when placing your order.

ARTICLE 7 – REFUNDS

Refunds in the cases mentioned in Article 5 will be made within fifteen days of receipt of returned products. Refunds will be made by bank transfer, credit card, or, if necessary, by cheque sent to the billing address.

ARTICLE 8 – SATISFACTION GUARANTEE / MONEY-BACK

You have seven days from receipt to return any product that does not suit you (unless caused by our error). Return costs are at your expense. The purchase price, including shipping costs, will be refunded.

Returns must be sent to:
Packeta International – 967337 – return code (please contact us for the code)
c/o Asendia Germany
Rue Ettore BUGATTI
PFC Erstein ZI Ouest – BP 110
67119 Erstein Cedex

Returns are only accepted if products are unopened, complete, in their original packaging, in good condition, and accompanied by a copy of the invoice. Incomplete, damaged, or soiled items will not be refunded.

ARTICLE 9 – RIGHT OF WITHDRAWAL

Consumers have fourteen days to exercise their right of withdrawal from a distance contract, a contract concluded by telephone, or off-premises, without having to justify their decision and without bearing other costs than those set out in Articles L. 221-23 to L. 221-25.

Products must be returned in their original condition and packaging, complete and undamaged. Returns are at the customer’s expense and risk.

The withdrawal period runs from:
1° the date of contract conclusion for services;
2° the date of receipt of the goods by the consumer or a third party (other than the carrier) for goods contracts.

For multiple goods delivered separately, the period runs from receipt of the last item. For contracts with regular deliveries, it runs from receipt of the first delivery.

Model Withdrawal Form
(as per French law, same structure applies in English translation)

ARTICLE 10 – CUSTOMER SERVICE

For any information or questions, our Customer Service is available: see the “Contact” section or call 0608171521, Monday to Friday, 9 a.m. to 5 p.m.

ARTICLE 11 – INTELLECTUAL PROPERTY

All texts, comments, works, illustrations, and images reproduced on www.chezvera.com are protected by copyright and intellectual property law worldwide. Any full or partial reproduction is strictly prohibited without prior consent.

ARTICLE 12 – LIABILITY

The products offered comply with French and European legislation. They must be used in accordance with the instructions provided. www.chezvera.com cannot be held liable for misuse of its products, nor for non-compliance with the laws of the country of delivery. Photos are for illustration only. For further product information, please contact Customer Service.

For professional purchases, www.chezvera.com accepts no liability for indirect damages such as loss of profit, loss of business, or additional costs.

ARTICLE 13 – WARRANTY

For after-sales service, please contact Customer Service. To benefit from the warranty, you must keep your purchase invoice.

The warranty does not cover:
– abnormal or improper use of products,
– defects and consequences caused by non-compliant use (e.g. professional use),
– defects and consequences due to external causes.

Statutory warranty rights, including those for hidden defects, always apply.

ARTICLE 14 – APPLICABLE LAW – DISPUTES

This contract is governed by French law. The contract language is French. In disputes with professionals, jurisdiction lies with the courts of Strasbourg (France). French courts have exclusive jurisdiction.

ARTICLE 15 – PERSONAL DATA

The website www.chezvera.com undertakes to use your personal and e-mail addresses solely for the purpose of its commercial relationship with customers. In accordance with the French law “Informatique et libertés” (Data Protection Act, amended 6 January 1978), you have the right to object (Art. 38), access (Arts. 39, 41, 42), rectify (Art. 40), and delete your personal data. You can exercise this right by sending us a message via the “Contact” section.